Terms & conditions

Terms & conditions

Terms and Conditions for Lucid Visions Store

Last Updated on 05-01-2024

  1. Acceptance of Terms

By placing an order on Lucid Visions Store, you agree to these terms and conditions. Please read them carefully before placing an order.

  1. Orders and Payments
  • 2.1 Orders: All orders for products are subject to their availability, and in this regard, we reserve the right to provide you, in the event of delivery issues or if products are no longer in stock, with information about alternative products of equal or higher quality and value that you can order. If you do not wish to order such replacement products, we will refund all the money you may have already paid.
  • 2.2 Prices: Prices are clearly stated and include applicable taxes excluding shipping cost if applicable.
  • 2.3 Payment: Payment must be made at the time of the order using the provided payment methods. Payment methods are Visa, MasterCard, Maestro, Bancontact and iDEAL.
  1. Delivery and Shipping
  • 3.1 Delivery Time: We strive for timely delivery, but specific delivery times may vary. Read shipping for more information.
  • 3.2 Shipping Costs: Shipping costs are clearly stated at checkout.
  • 3.3 Shipping internationally: Please be aware that international orders may be subject to customs fees. These fees are determined by the customs authorities of the destination country and are the responsibility of the recipient. Kindly contact local customs authorities for more information on potential charges.Thank you for your understanding.
  1. Returns and Refunds
  • 4.1 Returns: We accept returns within a specified period after receipt, under the conditions as stated in our return policy.
  • 4.2 Refunds: Refunds are processed according to our refund policy.
  1. Intellectual Property

Copyright: All content on Lucid Visions Store is copyright protected.

  1. Privacy and Data Protection
  • 6.1 Privacy Policy: Refer to our privacy policy for information on how we collect, use, and protect personal data.
  • 6.2 Consent: By using the site, you agree to the collection and use of your data as described in our privacy policy.
  1. Defects
  • 7.1 Is there an issue with the item you have ordered? According to applicable consumer protection laws, all products must be free from defects, meaning they should conform to the sales agreement, be fit for the intended purpose, and perform as well as other products of the same type. Please file a complaint with us if this is not the case, and we will be happy to assist you.
  • 7.2 For any item that proves to be defective, depending on the item, the defect in question, and your preference, we will offer to have it replaced with a new one. If this is impossible or would entail disproportionately high costs, we will offer you a price reduction or refund, depending on your preference.
  • 7.3 If an item you have received is defective and you notice the defect within 30 days of receiving the item, you can choose to follow the instructions in our Refund Policy. Indicate on the return form or in your communication with Customer Service that the item was defective.
  1. Liability and Warranties
  • 8.1 Liability: Lucid Visions Store is not liable for direct, indirect, incidental, or consequential damages.
  • 8.2 Warranties: We strive for high-quality products but do not provide explicit or implied warranties.
  • 8.3 We will make all reasonable efforts to ensure that the information in our online shop is accurate, complete, and up-to-date. Despite our efforts, the information may sometimes be inaccurate, incomplete, or outdated. We are not bound by such information if you knew or should have known that the information was incorrect, incomplete, or outdated.
  1. Changes to the Terms

Lucid Visions Store reserves the right to change these terms and conditions at any time. Updates will be posted on the website.

  1. Applicable Law and Dispute Resolution

10.1 These terms and conditions are governed by the Law of the Netherlands. In case of disputes, parties will attempt to resolve them amicably. In the absence of an amicable settlement, only the courts of the Netherlands are competent.

10.2 We adhere to the applicable mandatory consumer protection legislation, and we have no intention to exclude or limit the rights you have through these Terms and Conditions.

  1. Separability

If any provision within these Terms & Conditions proves unenforceable, such a circumstance shall not affect the enforceability of the remaining clauses.

  1. Contact Information

For questions about these terms, please contact us at info@lucidvisions-store.com.